On-demand help, proactive monitoring, and rapid incident response to keep your EDI running smoothly.
Works with EDI Mapping and Data Integration.
Typical Support Issues We Solve
- Rejected 997/CONTRL and partner-specific errors
- Stuck queues, failed AS2/SFTP sessions, VAN delays
- Label/compliance defects causing chargebacks
- Version changes and spec updates
Support Services
- Monitoring & alerting (business hours or 24/7)
- Run-book creation and escalation paths
- Error triage, reprocessing, and RCA
- Partner communication & certification assistance
- Capacity & performance tuning
- Patch/upgrade planning for translators
- Backup & recovery validation
- Compliance dashboards and KPIs
Engagement Options
- On-demand hourly support
- Monthly retainer with SLAs
- 24/7 monitoring & response
- Project-based remediation & migrations
Case Study (Example)
We stabilized a seasonal retailer’s EDI during peak season, cutting failed ASNs by 76% and eliminating chargebacks.
Remote EDI Support — FAQ
Do you support our translator?
Yes—IBM Sterling, Gentran, Cleo, SPS, and more.
Can you provide 24/7 coverage?
We offer business-hours, extended, and full 24/7 plans with agreed SLAs.
How do you access our environment?
Secure VPN or your approved remote access—least privilege, activity logging, and NDAs as required.